Knowledge Center Items COVID-19 Resources

We’re Here For You

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At RPS, our promise is to help you come through for your clients. So we are focused on doing what it takes to be there for you when you need us. Because, your clients are counting on you to come through for them.

In the weeks ahead, we know you’ll need your partners at RPS to support you, your business, and your clients – and we will be there. Whether it’s a question on claims handling, coverages, renewals or bill payment, we’re happy to help. We look forward to serving you safely, as we all work through this unprecedented situation. We are monitoring the situation, so please check back for future updates.

Get in touch with us in any way you want – we’re standing by.

Helping you come through for your clients

How to access an RPS expert

  • Your RPS specialist is still open for business, even if working remotely
  • Contact information for your local RPS specialist can be found at
  • If your local RPS specialist is unavailable, our Customer Care team is ready to help – 866.595.8413 or

How to access bill pay, accounting and premium finance

We encourage you to make payments using Online Bill Pay to avoid any delays in payment receipt and processing.

How to file a claim

How to quote and bind new and renewal business online

Resources & Articles

COVID-19 A New Insurance Era Begins

The COVID-19 coronavirus pandemic sweeping the globe right now will change the way we think about insurance and life forever.

Responding to Coronavirus: Insurance Policies that May Respond

As news headlines about the coronavirus (COVID-19) disease continue to increase, so has concern over its potential to effect employee welfare, disrupt global supply chains and slow business operations.

Telehealth Raises Questions about Medical PL Coverage

The increased use of telemedicine during the coronavirus pandemic raises concerns about whether providers’ medical professional liability insurance will cover them if they use it to treat patients across state lines.

Beware of Cybercriminals Exploiting COVID-19

As despicable as it may sound, cybercriminals are capitalizing on the fear and anxiety caused by the coronavirus pandemic by deploying social engineering scams targeting employees who are working from home, many for the first time.

A Time of Transition: The State of the Public D&O Market

Last year’s firming of conditions in the public D&O space was felt by everyone. We examine how we got here in order to understand—and therefore protect—your clients.

Will COVID-19 Business Income Losses Be Covered?

As businesses across the country lose money due to government-ordered shutdowns, many are asking whether these losses are covered by their business interruption coverage

How to Make Sure You’re Selling Cyber Coverage That Keeps Up With Attacks

The cyber arena is changing every minute, so it can be difficult for even the most well-versed retailer to keep up.

Coronavirus Could Alter Trajectory of Work Comp Market

Almost overnight, the COVID-19 pandemic is changing the dynamic of the workers compensation insurance marketplace.

COVID-19 Putting Pressure on D&O, EPLI Renewals

Agents placing or renewing D&O and EPLI coverage should be prepared to answer new pandemic-related questions that will slow down the underwriting process.


CARES Act: What You Need to Know

On March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law. Resources to help navigate this new legislation.

Roadmap to Recovery Post COVID-19

With many businesses now shuttered or operating remotely due to COVID-19, E&S brokers are hard at work seeking solutions to address current and future pandemic-related losses.

COVID-19 Brings New Risks to Already-Challenged Transportation Industry

Since the pandemic outbreak, Transportation has faced numerous new challenges, but we are also seeing positive adjustments being made from all players in the industry.

VIDEO: Preparing for the Future of Transportation Insurance

Jimmy Proffitt, RPS Vice President of National Transportation, let’s you know what you should be doing today to prepare your clients moving forward.

VIDEO: What You Need to Know About Insuring Telemedicine

James McNitt, RPS’ National Healthcare Practice leader, discusses the effects of an increase in telemedicine, and what it means for your clients’ Medical Professional Liability coverage.

COVID-19’s Impact on Healthcare Insurance

One thing is certain: COVID-19 will leave a lasting impact on healthcare facilities. RPS’s James McNitt tells us about insurance issues that may arise.

Market Rundown: Construction in the COVID-19 Era

From halted projects to hasty site closures, COVID-19 threw the construction industry for a loop. As it begins to ramp back up, we check in on where the casualty market stands as well as the risks construction clients face.

By Your Side in the Air…and on the Ground

Balloon operations may have been grounded by the COVID-19 pandemic, but RPS Balloon is as committed as ever to getting clients through this exceptionally difficult time.


Work From Home Resources

An Insurance Agents Complete Guide to Working From Home

There’s a good chance a majority of your insurance career has depended on you leaving your house to find success.

5 Ways to Find New Insurance Business without Leaving Your (Home) Office

By now you’re settling into the reality that it’s going to be a while before you can get back to “business as usual.”

13 Essential Tools to Dominate Selling Insurance at Home

If this is your first extended stay at the “work from home resort” let’s breakdown all the essentials you’re going to need to stay productive.

8 Easy Insurance Marketing Tactics You Can Do Right Now

It will be a while before the world, and your agency, are truly “back to normal,” which means you’ll want to fine-tune how you’re going to communicate going forward.


Employee Well-Being Resources

COVID-19 and Emotional Wellbeing

How your organization manages the "new normal" is vital to its bottom line and its employees' engagement. Combat stress and anxiety with social connectedness to build resiliency.

Communicate with Empathy: Make Your Employee Value Proposition Real

Tone and clarity are critical pieces of an empathic communication strategy. See what else makes the list for an effective approach.

Paying Employees During Uncertain Times

Communication to employees about the actions you are taking, or are not taking, are critical to maintain and build employee trust during this difficult time.

Leadership in Unprecedented Times

Employee wellbeing has three components: financial, career and physical and emotional. And it is critical for managers to really focus on how they are supporting all three.


Returning to the Workplace Resources

GUIDE: COVID-19 and Returning to the Workplace

This guide is designed to be an initial approach in helping you develop an action plan that addresses potential challenges to protect your people, property and organization as you return to the workplace.


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